CLIENT EXPERIENCE
HOW WE WORK WITH CLIENTS
We are dedicated to understanding business challenges and pain points and working with you to solve them, with a focus on human relationships and lasting partnerships. With many years’ experience in the industry, we have developed our approach since 2018 and are proud to offer our industry-leading services to clients across a range of industries.
WHAT TO EXPECT
We use a process that we refine throughout the year to deliver real results. Digital campaigns come in all shapes and sizes, and we’ll always tailor a digital strategy to suit your needs, but our service is always built around the four priorities.
planning
An immersion phase during which we understand your objectives and develop a clear strategy, deadlines, budgets and creative suggestions.
Communication
We communicate regularly with contacts and stakeholders to review key performance indicators, sector factors and opportunities.
Performance
We implement strategy, ongoing optimisation and improvements based on key performance indicators.
Reporting
We’ll provide you with a regular report containing analysis, lessons learned and opportunities to continue to drive your business forward.
Customer experience key indicators
How long we've been helping our customers succeed online. We've seen many changes in the industry, but we're proud to still offer our award-winning service.
That's the number of clients we've been working with for over 5 years. We're proud to have such genuine and lasting relationships, which make us the agency we are.
%
We’re proud of our client retention rate
OUR AGILE
AGENCY
At Toclic, we work in agile groups so that we can match team members to client accounts based on their individual experience and skills. This structure allows us to set a clear direction for accounts, align people with client objectives and ensure we deliver a first-class service, while facilitating collaboration and innovation within the group.
